1. HOW DO I RETURN AN ITEM?

The procedure for returning an item purchased at our online store is as follows:

• Click to the following link: https://returns.byrever.com/lavestelaveste, no later than 15 working days from the date you received the product
• Put your order number and order email
• Follow the steps: refund/exchange and reason.
• Choose if you want a home pick up or pick up point.

2. HOW MANY DAYS DO I HAVE TO RETURN AN ITEM?

15 working days from the date you received the product.

3. CAN I EXCHANGE MY ITEM?

Currently, we do not have an exchange policy.

The procedure you would have to follow if you want to exchange your item for another one would be to return the one you have previously purchased, following the steps of our return policy and on the other hand, place a new order with the item you want.

4. DO I HAVE TO PAY ANYTHING FOR A RETURN?

At the end of the process in "Summary" you will find the cost of the return. You will not have to pay anything at that moment. We will deduct the return fee at the moment of the refund.
Return shipping costs are the responsibility of the customer. In cases where a product is deemed defective La Veste shall assume the entire cost of return shipping and/or exchange.

Important: Until such time as we receive an item in our store it remains the customer’s responsibility.

Unfortunately if the item returned has been worn or has some stains we will not be able to process the return.

5. HOW WILL I RECEIVE MY REFUND?

Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.

6. WHEN WILL I RECEIVE MY REFUND?

Once we have confirmed that the returned article(s) are in perfect condition with all original packaging and labels, you will receive email confirmation notifying you of the amount that will be credited to your account.

7. WHAT HAPPENS IF THE REFUNDED AMOUNT IS INCORRECT?

Should this happen, please contact us at hello@lavestelaveste.com

We will do our best to resolve the issue as soon as possible.

8. HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?

Once we have confirmed that the returned article(s) are in perfect condition with all original packaging and labels, you will receive email confirmation notifying you of the amount that will be credited to your account.

Total return and refund time: up to 15 days.

9. CAN I RETURN A PERSONALISED ITEM?

Once a Made to Order or personalized item has successfully been submitted, it cannot be canceled, modified or returned for a refund. These items are final sale.

Did we not answer your question?

Please contact us at hello@lavestelaveste.com!

1. DO WE SHIP WORLDWIDE?

Yes! We ship worldwide.

2. HOW LONG IT TAKES TO RECEIVE MY ORDER?

Approximate shipping times depend on the country. 24/48h for EU orders and 5-7 days for international shippings.

Spain: Peninsula and Balearic Islands 24/48 hours- 6,75€

EU: 3-5 working days - 18€

UK: 5-7 working days - 23£

USA: working days - 35€

REST OF THE WORLD: 5-7 working days- 35€

3.WHEN DO WE SHIP?

Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Madrid, Spain. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

4.DO WE OFFER FREE SHIPPINGS?

Yes, we do. LA VESTE offers free standard delivery on orders equal or over 900€ (including VAT).

5.CAN I CHANGE MY SHIPPING ADDRESS?

If you need to change your shipping address after placing an order, please contact the team at hello@lavestelaveste.com.

6.HOW CAN I SEE THE STATUS OF MY ORDER?

Check your mail inbox! You will find the tracking number in the email confirmation.

7.WHERE CAN I SEE MY ORDER NUMBER?

You will see your relevant order number in the email confirmation after placing your order! You will need this number if you proceed with an exchange or a return.

1. WHAT IF AN ITEM IS UNAVAILABLE?

If the item you want is out of stock, you can fill in the form with your email address and when it is back in stock, you will be notified by email to this address.

2. DOES LA VESTE OFFER SALES ONLINE?

LA VESTE does not offer sales online as it is not in line with our brand values.
We are committed to reduce the environmental impact through the development of supply solutions and stock control systems. LA VESTE is 100% handmade in Spain.

3. WHERE ARE LA VESTE PRODUCTS MADE?

LA VESTE products are crafted with the highest quality materials, design and workmanship. All LA VESTE products are 100% handmade in Spain.

4. HOW DO I KNOW MY SIZE CHART?

If you are in doubt about sizing, please refer to the sizing chart that accompanies each product. There you will find both, the specific measures of the products as well as a table equivalent to the size of each country.